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Portugal Rocks FAQs (Last updated on the 28th Aug 2023)
Can I book online?
Yes of course, simply add the items you want to our shopping cart and proceed to checkout, you will be given payment options at the end and during the process you can stop and contact us at any time.
Can we do anything on any day?
Many of the activities and excursions run daily however there are some scheduled tours that are restricted, we advise you plan your trip over a weekend( Friday to Monday) to get the best availability.
**Frequently Asked Questions (FAQs) - Online Booking**
Welcome to our Online Booking FAQ section! Here, we've compiled a list of commonly asked questions to help you navigate the online booking process with ease. If you can't find the answer you're looking for, feel free to contact our support team for assistance.
**1. How do I make an online booking?**
To make an online booking, simply visit our website and navigate to the booking page. Select the service or product you're interested in, choose your preferred date and time, and follow the prompts to provide any necessary details. Once you've completed the steps, review your booking and confirm to secure your reservation.
**2. Can I modify or cancel my booking online?**
Yes, you can! If you need to modify or cancel your booking, visit the "My Bookings" section on our website. Log in with your account details, locate the booking you wish to change, and follow the provided options to make modifications or cancel as needed. Please note that cancellation policies may apply.
**3. What payment methods do you accept for online bookings?**
We accept a variety of payment methods, including major credit and debit cards. During the booking process, you'll be prompted to enter your payment information securely. Rest assured that your payment details are encrypted and protected.
**4. Is my personal information safe when I book online?**
Absolutely. We take your privacy and security seriously. Our online booking system employs advanced encryption and security measures to protect your personal and payment information. You can book with confidence knowing your data is safe.
**5. Can I book multiple services/products in one reservation?**
In many cases, yes! Depending on the services or products you're interested in, our booking system may allow you to add multiple items to your reservation. Simply follow the prompts and add each item to your cart before confirming your booking.
**6. I didn't receive a booking confirmation email. What should I do?**
If you haven't received a confirmation email shortly after making your booking, please check your spam or junk folder. If you still can't locate it, log in to your account on our website and navigate to the "My Bookings" section to verify the status of your reservation.
**7. Can I book for a group or family?**
Of course! Depending on the service or activity, you may be able to book for a group or family. During the booking process, you'll likely have the option to indicate the number of participants. Be sure to check the details provided on the booking page.
**8. What happens if I'm running late for my appointment or activity?**
We understand that unexpected delays can occur. If you're running late, we recommend contacting us as soon as possible using the contact details provided on the booking confirmation. Depending on the situation, we'll do our best to accommodate you or provide guidance.
**9. Can I get a refund if I need to cancel my booking?**
Refund policies vary depending on the service or product you've booked. Please refer to the specific cancellation policy outlined during the booking process or in your booking confirmation email. If you have questions about our refund policy, don't hesitate to get in touch with us.
**10. Is it possible to book a same-day reservation online?**
In some cases, same-day reservations may be available. However, availability can vary based on the service and time slot. We recommend checking our online booking platform or contacting us directly to inquire about same-day booking options.
We hope these FAQs have provided clarity on the online booking process. If you have any further inquiries or require assistance, don't hesitate to reach out to our support team. We're here to ensure your booking experience is smooth and enjoyable!
#Travelaware #Portugalrocks
Portugal Rocks want everyone to travel safely abroad, always make sure you follow the governments latest advice, for more information visit their website for Portugal