Terms & Conditions (Last updated on the 23rd Aug 2023)

This site is maintained by Portugal Rocks. In using this site you agree to the terms and conditions listed below.

While reasonable steps have been taken to ensure that the information contained is updated and accurate, Portugal Rocks makes no warranties about the accuracy of the information, assumes no responsibility for inaccuracies or mistakes in the information, and reserves the right to make changes to the products and services described in this site at any time without notice.

Refunds

Portugal Rocks offers refunds down to 7 days before your arrival date. The cancellation period is also based on the circumstances of the cancellation, please contact our staff at refunds@prgadmin.co.uk to make a cancellation. If you book one of our activities or try to cancel within 7 days prior to your arrival date (not the activity date), we are unable to refund you as your activities have already been booked and paid for. All refunds due to a product not meeting the expectations of the client or not matching what was issued in their itineraries must be reported on the day of the activity, we cannot accept any responsibility if we do not receive a text, email or phone call on the day stating the issues that were experienced. We will only process refund applications via our accounts department at refunds@prgadmin.co.uk, Please be aware this is a no-reply email account, we are not able to respond from this account your refund is an automated process.
Please be aware that it may take 14 - 21 business days to check and validate your refund request, if you are due a refund we will process it automatically but it can take a further 7 to 14 days to show in your account, once we have issued the refund we are not responsible for the time it takes your bank or card issuer to put the funds back to your account (this is due to your card issuer or bank, not ourselves). If you have any issues or experience delays please contact your card issuer or bank.

Refund FAQs

Will i get a response from this email address? No this is a noreply account we do not reply to emails to this address.

Can reservations help with my refund? No the Reservations department has no access to the accounts department and no information on the status of the refund.

Why does it take 20 to 30 days to get my money back? All refunds have to be checked for validity by the team on a case-by-case basis, this involves checking booking dates, availability, supplier feedback, and reviewing all comments and emails to ensure the refund is valid and how much needs to be refunded.

Please be aware the Reservations department cannot update on refund requests because they do not have banking information.

Information

The information pertaining to the country information and the accommodation contained on this website has been provided by accommodation owners/agents and other third parties.

Inclusion in this website does not necessarily indicate a contractual agreement between the accommodation supplier and the Portugal Rocks Group; the contractual agreement maybe with a third party or agent of the accommodation supplier.