Terms & Conditions (Last updated on the 13th May 2024)

This site is maintained by Portugal Rocks. In using this site you agree to the terms and conditions listed below.

While reasonable steps have been taken to ensure that the information contained is updated and accurate, Portugal Rocks makes no warranties about the accuracy of the information, assumes no responsibility for inaccuracies or mistakes in the information, and reserves the right to make changes to the products and services described in this site at any time without notice.

Refunds

Portugal Rocks offers refunds down to 7 days before your arrival date. The cancellation period is also based on the circumstances of the cancellation, please contact our staff at refunds@prgadmin.co.uk to make a cancellation. If you book one of our activities or try to cancel within 7 days prior to your arrival date (not the activity date), we are unable to refund you as your activities have already been booked and paid for. All refunds due to a product not meeting the expectations of the client or not matching what was issued in their itineraries must be reported on the day of the activity, we cannot accept any responsibility if we do not receive a text, email or phone call on the day stating the issues that were experienced. We will only process refund applications via our accounts department at refunds@prgadmin.co.uk, Please be aware this is a no-reply email account, we are not able to respond from this account your refund is an automated process.
Please be aware that it may take 14 - 21 business days to check and validate your refund request, if you are due a refund we will process it automatically but it can take a further 7 to 14 days to show in your account, once we have issued the refund we are not responsible for the time it takes your bank or card issuer to put the funds back to your account (this is due to your card issuer or bank, not ourselves). If you have any issues or experience delays please contact your card issuer or bank.

Refund FAQs

Will I get a response from this email address? No this is a noreply account we do not reply to emails to this address.

Can reservations help with my refund? No, the Reservations department has no access to the accounts department and no information on the status of the refund.

Why does it take 20 to 30 days to get my money back? All refunds have to be checked for validity by the team on a case-by-case basis, this involves checking booking dates, availability, and supplier feedback, and reviewing all comments and emails to ensure the refund is valid and how much needs to be refunded.

Please be aware the Reservations department cannot update refund requests because they do not have banking information.

Information

The information pertaining to the country information and the accommodation contained on this website has been provided by accommodation owners/agents and other third parties.

Inclusion in this website does not necessarily indicate a contractual agreement between the accommodation supplier and the Portugal Rocks Group; the contractual agreement maybe with a third party or agent of the accommodation supplier.

Balance Payments

All balances must be paid 14 days before arrival (or before), we operate a deposit-only system to avoid large refunds should the circumstances of your booking change. After 7 days before the date of your event should you wish to cancel all deposits and balance payments are lost.

Planning a Stag or Hen weekend Visit our shop

Costumes, fancy dress, funny gifts, engagement gifts, party gifts, rude gifts, jokes, pranks and much more!

The website

Portugal Rocks wants you to browse this site freely, but you do so at your own risk. Portugal Rocks is not responsible or liable for damages of any kind (including but not limited to direct, indirect, incidental, consequential or punitive) related to your use of this site.

Disclaimer

THE INFORMATION CONTAINED AT THIS WEB SITE NEITHER STATES NOR IMPLIES ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Links to 3rd Parties

Portugal Rocks may provide electronic links to third party web sites, which are not owned, or operated as part of this web site. Portugal Rocks shall in no way be responsible for the contents or any representations made on web sites by such third parties and have not reviewed the contents of such sites. Portugal Rocks does not control the contents in the third party web sites since the third party web sites are separate and distinct legal entities from Portugal Rocks. Your access and dealings with those sites is done so at your own risk.

Other product and service names used in this Web site are used for identification purposes only and may be trademarks of their respective companies.

Stag & Hen weekends Algarve

Sun, Sea, Sand and you know the rest!

take a look

Stag & Hen Holidays Lisbon

The nations Capital, and its awesome!

take a look

Stag & Hen Parties Porto

The hidden secret destination of Portugal!

take a look

Stag & Hen Do's Portugal

Europe´s number one Stag & Hen destination!

take a look
Portugal Rocks Stags & Hens

Feedback

Portugal Rocks welcomes your feedback at various places on this site. However, any communication or other material you send to this site by e-mail or other means, including your questions or comments will not be treated as confidential. Portugal Rocks or its affiliates may use any communication or other material you transmit to the site (and the ideas contained in the material) for any purpose, including reproducing, posting or publicising such material or using the material for marketing purposes. Portugal Rocks also reserves the right to use any photograph or image collected during any activity or event, requests can be made for particular photographs or images to be removed from either, social media or websites, but the management reserves the right to refuse. Also Please read our Internet Privacy Policy statement.

Portugal Rocks Terms of Use are subject to change at any time. We encourage you to review the Terms of Use regularly for any changes.

Travel Aware with Portugal Rocks
#Travelaware #Portugalrocks

Portugal Rocks want everyone to travel safely abroad, always make sure you follow the governments latest advice, for more information visit their website for Portugal